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Core Networks partners with Mentis Broadband Solutions to provide integrated subscriber
lifecycle solution
Bringing together legacy billing systems and advanced broadband activation and management
Halifax, NS and Englewood, CO
November 19, 2001
Core Networks and Mentis Broadband Solutions (Mentis) today announced the integration
of their technologies to offer service providers seamless integration between their
provisioning and legacy billing systems. Combining Core Networks’ CoreOS™
Broadband Provisioning and Management System and Mentis' Real-Time Response Platform
(RTR), the two companies deliver a complete subscriber lifecycle solution that will
significantly ease back-office requirements for service availability, order entry,
subscriber activation and support, network management, and "out-of-the-box"
billing.
The Core-Mentis solution provides a direct interface between advanced broadband
activation and network management activities and leading cable industry billing
systems such as Convergys, CSG and DST Innovis. It offers an end-to-end view
of the subscriber environment – from customer self-care environments to the
service provider’s call center to the network operations and billing center
– improving the efficiency and productivity of CSRs and technical staff while
creating new revenue generating channels for service providers. The integrated
environment will also enable service providers to reduce operating costs and offer
enhanced services, such as self-provisioning and service kiosks, and real-time billing
for video-on-demand and VoIP.
"The key to success in today's broadband market is driving revenue through
new services and to be self-reliant in doing this," said Jeffrey Campbell,
CEO of Core Networks. "By partnering with Mentis, we are able to offer service
providers a streamlined, self-reliant method for activation, support, management,
and billing that will generate revenue with new subscribers and support the next-generation
broadband services they are demanding."
The CoreOSTM Broadband Provisioning and Management System streamlines rapid subscriber
activation and enables DOCSIS self-provisioning for revenue generation and cost
control. The product’s support tool set provides extensive visibility
into subscriber issues and enable real-time troubleshooting capabilities CoreOST™
is equipped with sophisticated network monitoring and management capabilities allowing
service providers to reduce costs associated with truck rolls and easily scale their
networks to meet demand.
The Mentis RTR Platform provides cable and satellite operators with the next generation
of service delivery and fulfillment solutions including: web-based self-care
and Open Access solutions, retail and partner management tools, and mobile workforce
management platforms. The RTR platform has been designed to hide the complexities
of the underlying OSS/BSS infrastructure while delivering a seamless and transparent
experience for both customers and business users.
"The growth of high-speed data subscribers, the introduction of advanced services,
and the need to automate service delivery and fulfillment has created a large and
expanding gap between the demand for customer service and the ability of the MSO
to deliver a superior customer experience," said Richard Schoenmaker, CEO of
Mentis. "By partnering with Core Networks, we are able to provide MSOs with
the end-to-end solution necessary to gain new customers and manageexisting customers
at minimal cost."
Together Mentis and Core Networks offer service providers an exciting retail opportunity.
Using the integrated solution, service providers can exponentially increase their
number of new subscribers through a streamlined process that includes automation
of the service availability check, order entry, subscriber self-activation, and
ongoing support and service upgrades. Using this solution, service providers can
rapidly qualify and activate new subscribers. Subscriber satisfaction and loyalty
can also be increased through the advanced support and self-care tools offered in
this integrated package.
About Core Networks Inc.
Core Networks Inc. develops
activation and network management software solutions for cable Internet service
providers. The company’s flagship product, the CoreOS™ Broadband Provisioning
and Management System, addresses three primary areas in the delivery of broadband
services: activation, subscriber support, and networkmonitoring and management.
The CoreOS™ CMTS Manager was recently awarded Communications Technology’s
Readers’ Choice Award 2001 for Best New Network Diagnosis product. The
company has been a vendor member at CableLabs since 1998, and works with major CMTS
and cable modem vendors, as well as other industry partners to ensure advanced feature
support and compatibility.
Established in 1998, Core Networks is headquartered in Halifax, Nova Scotia, Canada
and recently established European operations in The Netherlands. |
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