RealTimeResponse (RTR) is an integrated billing and operational support system (BSS/OSS) software product providing an enterprise clearinghouse for broadband billing data.  RTR facilitates the sale of broadband products and services via distribution channels such as the web, interactive television, retail channels, and wireless devices.  By deploying Mentis’ technologies, broadband operators can capitalize on new revenue opportunities via self-service channels, automate critical customer care processes, and profit from incremental integration efficiencies offered by clearinghouse technologies. RTR provides a comprehensive package of commerce applications, workflow, and legacy integration products.

• Revenue Enhancement: RTR empowers sales organizations to automated channels such as the web, retail, partner and other re-seller organizations. RTR simplifies the deployment of real-time Point of Sale applications such as web self-care, call center, workforce management, reporting, and mobile sales/service applications.
• Speed to Revenue: RTR eliminates delays and errors caused by manual data entry, minimizing the time between service inquiry and subscriber activation.  RTR enables the automated notification of service order completion through standardized interfaces to provisioning systems and other third party network devices.
• Time to Market: RTR enables rapid deployment of automated sales and fulfillment functionality to new partners and sales channels, allowing the seamless distribution of product and sales information to organizations looking to sell “triple play” services.
• Reduced Costs: RTR lowers service provider’s costs by automating critical billing processes and eliminating costly manual processes. RTR increases ordering and fulfillment accuracy, minimizing errors traditionally associated with call center activity.
• Incremental Integration Benefits: RTR leverages your existing technology, providing a common XML framework scalable as business needs dictate. Once in place, RTR can be used to extend process automation and functionality across multiple business units and product lines, reducing typical integration time and lowering upfront deployment costs.
• Flexibility with Application Development: RTR generates standardized business transactions through a clearinghouse framework. This framework can be used by third party applications looking to leverage real-time integration to the billing system by creating a common billing integration framework across the broadband enterprise.