Transaction Management Interface -Voice (TMI)^TM

Voice Order Management System

Transaction Management Interface - Voice (TMI-V) empowers the business process owner with easy-to-use Business Process Management (BPM) tools for rapid response to an ever-evolving Voice over IP (VoIP) marketplace. The TMI-Voice solution accelerates the launch and growth of the broadband VoIP business while increasing flexibility by automating the back-office handling of service orders and network provisioning. The TMI-Voice solution delivers full lifecycle order management, maximizing Competitive Local Exchange Carrier (CLEC) and Incumbent Billing System (IBS) partnership strategies. This approach to order management results in increased error detection and prevention, enhanced service delivery, reduced manual intervention and greater customer satisfaction, all of which contribute to the client’s ability to expand their existing footprint.

How it Works...

• The Billing System Order Entry Application Program Interface (API) is the point of origin for customer orders. TMI-Voice supports multiple APIs including CSG’s SODI and Convergys’ PTM API. Orders flow into TMI-Voice through published Web Services.
• The Message Broker acts as the transport service. The Message Broker accepts incoming messages from the Web Services layer, interprets them and creates new messages using the Message Constructor. The Message Broker then ensures delivery of all messages.
• Most messages generated by the Message Constructor result in the creation of one or more outgoing messages to the peer gateway (in this example the peer gateway is the CLEC Partner). The Message Constructor creates the new message(s) when prompted by the Message Broker.
• The Message Constructor makes use of complex rules, data mappings and transformations to create the outgoing messages.
• The Billing System Order Entry Application Program Interface (API) is the point of origin for customer orders. TMI-Voice supports multiple API’s including CSG’s SODI and Convergys’ PTM API. Orders flow into TMI-Voice through published Web Services.
• The Message Broker acts as the transport service. The Message Broker accepts incoming messages from the Web Services layer, interprets them and creates new messages using the Message Constructor. The Message Broker then ensures delivery of all messages.
• Most messages generated by the Message Constructor result in the creation of one or more outgoing messages to the peer gateway (in this example the peer gateway is the CLEC Partner). The Message Constructor creates the new message(s) when prompted by the Message Broker.
• The Message Constructor makes use of complex rules, data mappings and transformations to create the outgoing messages.
• In addition, the Message Constructor makes use of the Mentis RealTimeResponse (RTR) Pricing and Packaging (P&P) catalog to interpret complex service and package codes and translates them for interpretation by the peer when appropriate.
  

Benefits

• Comprehensive Solution: TMI supports the full set of robust CLEC messages. This enables the operator to not only focus on the early growth of the product at launch, but also automate the post-installation order activity that follows the creation of a broad base of voice customers. Long-term scalability and profitability are assured early on with the depth of TMI’s CLEC messaging capabilities.
• Settlement Assurance: Long-term profitability is critical for a successful voice product. As voice subscriber bases grow, there is a greater need to pay close attention to the details. TMI maintains a transactional record of every activity associated with the voice product. It is the source record and provides a definitive answer to settlement questions.
• Transactional Ownership: TMI provides the operator with the definitive answer to transactional ownership questions. The daily operations of voice at an MSO require quick answers to single occurrence issues or the ability to identify patterns in the process and correct them. TMI give operators a complete view of transactional ownership and allows them to fine-tune their processes.
• Pre-Existing Interface: TMI has existing interfaces already established to the leading cable billing systems and CLEC providers. With Mentis, operators can dramatically accelerate their time to market and lower their risk of “death march integration” projects.